退款政策

Hailanda will inspect the products before shipment to ensure that there are no quality issues. If you find any damage to the products after receiving them, please contact us and we will inquire with the international courier company. Hailanda will not refund products without quality issues
Customers are responsible for ensuring that all shipping information is correct and error free at checkout.
Hailanda is not responsible for any undelivered packages. If the customer fails to pick up the package or the delivery address is invalid, it will be returned to the sender - you can contact the courier company. In this case, no refund will be issued.
After purchase, all customers accept these terms and conditions. No customer will refund due to a change of mind.
Hailanda will not accept any commands marked as fraudulent. Your order will be cancelled and refunded immediately.
If there is a problem with the product, we have a 14-day return policy. This means you have 5 days after receiving the item to request a return.
To be eligible for a return, your item must be in the same condition as the item you received, unused, and in its original packaging. Customers need to provide receipts or proof of purchase.
To initiate a return, you can contact us ylu17986@gmail.com
If your return is accepted, we will send you the return shipping label and instructions on how and where to send the package. Items returned to us without prior request for return will not be accepted.
If you have any return issues, you can contact us at any time ylu17986@gmail.com
Compensation for damages and issues
Please check your order during reception. If there are any defects, damages, or incorrect products received, please contact us immediately so that we can assess the issue and correct it
And we will not refund gift cards
Exchange defective products
The quickest way to ensure you get what you want is to return it, and once the return is accepted, purchase the new item separately. We only exchange damaged and defective items. Once received, defective products will be investigated and you will be notified of the results. Strictly speaking, do not change your mind.
refund
Once we notify you, I have received and checked your return and let you know if the refund has been approved. If approved, you will receive an automatic refund in the form of a store credit, which will be credited within 10 working days.
shipping
You will be responsible for paying the shipping fee for returning your item. The shipping fee is non refundable.